Jio Helpline Numbers

You have several options to talk to customer care in Jio, depending on your preference and convenience:

Phone:
Dial 199: This is the toll-free number for Jio customers. You can call it from your Jio SIM card directly, and it will connect you to a customer care representative. You might experience wait times during peak hours.

Dial 1800 88 99999: This is another toll-free number for Jio customers that you can call from any phone number, including landlines. This option might be helpful if you’re facing issues with your Jio SIM or service and cannot make a call from your Jio phone.

MyJio App:
Live Chat: Open the MyJio app and navigate to the “Help & Support” section. You can then initiate a live chat with a customer care representative. This option is convenient if you have access to the internet and prefer text-based communication.

HelloJio: This is Jio’s virtual assistant within the MyJio app. You can ask your questions directly to HelloJio, and it will try its best to answer them or connect you to a live agent if needed.

While Jio does offer support through WhatsApp, there isn’t a single “call center” number to remember. Instead, they have different WhatsApp numbers for different purposes:

General queries and support:
70007 70007: This is the primary WhatsApp number for Jio customer care. Simply add it to your contacts and say “Hi” to start a conversation.

International roaming support:
+91 70188 99999: If you’re facing issues with your Jio SIM while roaming internationally, you can send a message to this number with your query.

JioTogether referral program:
79774 79774: To activate the JioTogether referral program benefits, send a message to this number with “FRIEND” followed by the referrer’s mobile number.

JioOffers:
+91 79774 79774: You can access exclusive offers and deals by sending a “Hi” message to this number.

Important tips:
Always check the sender’s information when you receive messages from numbers claiming to be Jio.

Jio’s verified WhatsApp Business Accounts are JioCare (+91 7000770007) and JioOffers (+91 7977479774).

Avoid sharing personal information like passwords or bank details on WhatsApp.

Yes, you can absolutely keep your Jio Fiber internet connection on 24/7 without any worries! Jio Fiber is designed for continuous operation and boasts a 99.9% uptime guarantee, meaning you can expect near-constant connectivity throughout the day and night.

Here are some reasons why keeping your Jio Fiber on 24/7 is beneficial:

1. Uninterrupted Connectivity: Enjoy seamless streaming, gaming, downloading, and browsing without worrying about service disruptions.

2. Automatic Updates: Stay updated with the latest software and security patches without having to manually turn your connection on and off.

3. Remote Access: Easily access your home network devices, like security cameras or smart home appliances, from anywhere in the world.

4. Convenience: Eliminate the need to manually turn your connection on and off every time you want to use the internet.